Live monitoring, sentiment and performance analytics
Active conversations
38
Avg wait time
1m 20s
Agents online
5 / 7
Avg sentiment
4.6 / 5
Telephony queue exceeded 8 callers
2m ago
Negative sentiment spike on AEPS queries
11m ago
Avg wait time normalised to 1m 20s
26m ago
| Agent | Status | Active | Handled | Avg handle | CSAT |
|---|---|---|---|---|---|
| Priya Sharma | on-call | 1 | 42 | 3m 10s | 4.7 ★ |
| Mohit Verma | available | 0 | 38 | 3m 45s | 4.5 ★ |
| Aisha Khan | on-call | 2 | 51 | 2m 55s | 4.8 ★ |
| Rahul Nair | wrap-up | 1 | 33 | 4m 02s | 4.3 ★ |
| Deepa Iyer | break | 0 | 29 | 3m 30s | 4.6 ★ |